Terms & Conditions

General information

By browsing the public areas, or accessing and using the Site, you agree to be legally bound by these Terms, as well as any legal documents available on the Site. All these documents are an integral part of the agreement.

You must be at least 16 years of age (or the age of majority in your country), or if you are less than the age of majority, you must review these Terms with your parent or guardian.

You agree to use the Site only for lawful, personal, and informational purposes.

You agree that you will not use the Site in any manner that is malicious or that violates any applicable local, state, national, or international law.

You agree to exercise common sense and judgment while using the Services and not to disclose to Experts any information, including any personal information (yours and third parties), the disclosure of which is not required by the Services or may be in conflict with these Terms.

Registration

In order to receive the Product, you must register by providing your email and password or sign in via Facebook or Gmail account. Your account will be created based on the information you provide.

You agree that any registration information you give to us will always be accurate, correct and up to date. You are responsible for protecting your passwords from unauthorized access. You will be held responsible for any activity that occurs under your passwords as well as for any and all activity that occurs on or through your passwords. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

You may have more than one active account at any given time. Should multiple accounts be discovered, they will be merged.

Should any difficulties arise during the process of account creation, please contact our Support.

Verification

We do not control or take responsibility for any information provided by any Expert even if they are verified. Additionally, we do not endorse or make any representations or warranties regarding the reliability of the verification or Experts themselves. Similarly we cannot confirm that each Customer is who they claim to be.

Service providing

You will not use the Product in any manner that harasses other users or the Company. You will respect the privacy of the Company and other users and you will not make any unwelcome, rude or abusive communications.

If you ever believe that the Expert has violated the law or is threatening or endangering you in any way, please let us know right away.

When ordering Services you will be exposed to content from the Experts who are not under our direct supervision or control and that we are not responsible for the content or communications provided by them.

You are solely responsible for all information that you submit or transmit through the Site.

Once you submit your information via our Site it cannot always be withdrawn. You assume all risks associated with your information, including anyone else’s reliance on its quality, accuracy, or reliability, or any disclosure by you of information that makes you personally identifiable.

You take sole responsibility for ensuring that the information does not contain any material that is illegal, is false, intentionally misleading, defamatory, or violates any third-party right.

You acknowledge that the Site is designed to provide educational assistance to Customers and expressly agree to comply with the community guidelines.

Order placing

The Order is placed by completing the Order form provided on the Site. No Service is provided by other means than by request.

The Order form will outline the scope of work, Order parameters, and delivery terms. It is your responsibility to provide exact, complete, and final information in each standard Order form section when filling it out. You are obligated to ensure that the information given in the Order is presented in a form that allows the Expert to provide you with a correct Product.

The Company reserves the right to re-evaluate the Order details following the final payment to confirm whether the assignment requirements were met successfully, as indicated by the Customer. Should a mismatch occur, Support reserves the right to modify the Order to ensure that the Customer’s requirements have been adhered to.

Each Order placed by the Customer has a required volume, measured by the number of words. Upon the Service delivery, the Product received has to match the expected word sum. Note that the document may have fewer pages than requested but should have an exact number of words according to the «275 words per double-spaced page or 550 words per single-spaced page» rule. Should there be a page/number-of-words mismatch, the Customer may request to reformat the Product to match the number of words/pages according to the «275 words per double-spaced page or 550 words per single-spaced page» rule. For PowerPoint presentations, 1 slide corresponds to approximately 135 words per slide (text on slide).

Customer and Support may provide changes to the scope of work only if the Expert has not started the work yet. No changes can be made once the Expert has started working on the Order. Should the changes in Order details affect the volume of work, Order complexity, or narrow the completion terms, the Customer will be asked to provide additional compensation.

Should the Customer require any specific materials to be utilized in the production process, they must specify the sources and provide them to the Expert. If the references are not provided, the Expert is responsible for locating them. However, additional charges will be incurred and must be paid before the Expert can begin working on the project.

In general, the following deadlines for Orders are in place:

For Orders due within 12-24 hours, the Customer must supply the sources within 30 minutes of the Order placement.
For Orders due within 24-72 hours, within 1 hour.
For Orders with a 72+ hour deadline, sources must be received a day in advance.

If the Customer did not provide materials within the deadline, extra payment and/or time may be required to complete the Order. The Company is not responsible if the Order’s instructions were changed or incorrect in the first place. If the Customer adds extra materials after the work is delivered, all the funds can be released to the Expert if initial instructions are followed.

We strongly encourage Customers to communicate with the Expert through the messaging system or contact the Support team directly. By placing an Order on the Site, the Customer acknowledges that it may take a few hours to get a reply from an Expert.

The Customer can monitor the progress of the Order through their Personal Account, where information about each Order and its status is displayed. The Customer can also contact Support to request the Order’s progress status by using all communication means. The Support Team is available 24/7.

Customers have the option to choose a favorite expert for an order by specifying their name or ID in the “Invite Expert” field. However, there is no 100% guarantee that the specific Expert will be available. In such cases, the Customer reserves the right to assign another Expert from the list of biddings.

While ordering the Services, you must not send to the Experts any content which may be considered illegal, unlawful, harmful, threatening, abusive, violent, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of privacy or publicity rights, hateful or racially, sexually, ethnically or otherwise objectionable.

Order payment and discounts

The Company starts processing your Order only after the payment for the Service is made and authorized. You can only use Visa, Mastercard, Discover or AmericanExpress cards. It is recommended that you use a payment card at least six months before the expiration date.

The payment for the product is calculated based on the Company’s pricing and is paid in advance, as stated in the order form, once the scope of work is identified. Additionally, the Customer may be charged a service fee for using the Site, which is determined by the Company and depends on the order’s complexity, parameters, and other features. The exact amount of the service fee is available to the Customer at the payment stage.

The service fee is non-refundable unless required by law or otherwise permitted in these Terms, Refund Policy or other policies, available on our Site (e.g. when the order evaluation is 0%).

The Company will not proceed with the product delivery until full payment has been made and authorized. Orders can be paid by funds from your Personal Balance.

The Company reserves the right to offer discount and bonus programs to Customers at its discretion. The Customer can use promo code(s) when filling out the Order form. If the code is not provided in the corresponding section of the Order form, the promo code will not apply to the Order being placed.

Upon your Order evaluation, the Company may request additional payment or additional time to work on your Order since the volumes of the work to be done to fulfill your requirements can only be defined after a manual review is performed. The Expert determines the final price after the manual review. The Customer may decide at their own will to either agree to new Order parameters and Order Total or refuse to cooperate with the Expert.

Should the case of partial or full payment reimbursement occur, you have the option to either proceed according to the Refund Policy or transfer the funds to your personal balance.

Pricing for the Services is subject to change. All descriptions of the Services and payment terms posted on the Site are within our sole discretion.

The Company may add new services for additional fees and charges, amend fees and charges for existing Services, or withdraw its offering at any time, at its sole discretion.

The price charged for the Service and payment terms will be the price and payment terms in effect at the time the order is placed.

Price increases will only apply to orders placed after such changes.

When making payment for the Services, you may be charged additional fees arising on behalf of your bank. The Company is not liable or responsible for any additional fees, such as foreign transaction fees or other similar fees charged by your bank. Also, additional fees may apply based on your location and currency.

Third-party payment processors

We use various third-party payment processing services (collectively “Payment Processors”) to process payments and other monetary transactions for the rendered Services. You agree to the applicable Payment Processor’s collection and use of your personal information in accordance with the Payment Processor’s policies.

If any of your account, order, or payment method information changes, you agree to promptly update this information so that we or our Payment Processor may complete your transactions and contact you as needed. We are not liable for any unauthorized use of your credit card, debit card, or other payment methods by a third party in connection with your use of the Services.

Order delivery

We are responsible for delivering the Service and meeting the deadline indicated in the Order. The Customer’s responsibility is to ensure the availability of delivery channels once the Service has been provided to the Customer.

The Company will not be held responsible for an incorrect email address indicated by the Customers in their profile and for spam filters, Internet outages, and general Customer negligence to provide communication channels and other contact means beyond the Company's control. The Customer is encouraged to contact Support for any kind of assistance with Order Delivery.

The Customer is responsible for downloading the digital Product on time after the Service has been provided. For more information on refunds, read our Refund Policy.

All Orders are delivered through our in-app Service via the Completed Orders tab. Once the Product is delivered, the Customer will receive an in-app notification. An email notification will also be sent to the registered email address with a link to the download page.

Customers should carefully review each Order before approval. Once the Expert receives the entire agreed-upon sum, it is deemed that the Product is complete. Eight days after the deadline, if no Revision was requested, the funds will be automatically released as part of the Expert protection. For more information on refunds of completed Orders, read our Refund Policy.

Order revision

To receive a free Revision of the Product, the Customer has to submit a written Revision request using the Messaging System or Company’s email. Such requests are accepted within fourteen (14) calendar days after the Order delivery date for a short type of Product (less than ten pages, tasks, slides, respectively) and within thirty (30) calendar days after the Order delivery date for or a large type of Product (more than ten pages, tasks, slides respectively).

Should the Revision deadline be missed, the Customers may have their Order revised for additional payment, or the Customers can place an Order for Editing. In some cases, the Quality Assurance Department can submit free Order Revision after the indicated Revision deadline at their discretion.

The Quality Assurance Department reserves the right to decline a Revision request if the Revision instructions violate initial Order instructions. In such cases, the Customer may be requested to pay additionally for the requested changes or place an Order for Editing.

The Quality Assurance Department reserves the right to decline or limit multiple Revision requests if the Customer's behavior demonstrates blatant exploitation of the Expert or other unreasonable demands.

If the request meets all defined requirements underlined in these Terms, the Company will revise the delivered Product free of charge.

The use of products

All Products are provided solely as an example of research, as a reference for learning purposes, or as a sample. All Intellectual Property Rights and Copyright remain with the Company.

All Products are not intended for submission directly or in substantial part as an assignment under the Customer’s name. The Company does not hold responsibility for the Product’s metadata. It is highly recommended to create a new file before using the Services.

Account suspension and deletion

You may delete your account at any time, by clicking the deactivate button in your account settings. ‍

Before we permanently delete your account, you will have a 14-day window, during which the account will appear as temporarily deactivated. This step gives you space to decide if you would like to reactivate your account.

Account deletion is a permanent action. If you decide later that you want to start ordering from us again or if you would like to use Products and Services that require an account, you will need to create a new one.

We may, with or without prior notice and at any time, decide to suspend or deactivate your account and take technical and legal steps to prevent you from using our Site and Services at any time for any reason.

We reserve the right to deactivate unconfirmed accounts or accounts that have been inactive for a prolonged period of time.

We also reserve the right to suspend and deactivate accounts of Customers who fail to comply with these Terms.

If your account is deactivated and deleted, we will have the right to delete your Content. The Company may use some Content according to these Terms and the Privacy Policy. Please be advised that we are legally required or entitled to retain some types of data after account deletion. We do this in line with applicable laws.

If the Company has suspended your account, such suspension will continue until the breach is cured or otherwise resolved.

Intellectual property

The materials presented on the Site, including but not limited to text, software, photographs, graphics, illustrations, artwork, video, music, and sound, and names, logos, trademarks, and service marks, are the property of the Company and are protected by copyright, trademark, and other laws.

You may use such content solely for your personal, non-commercial use. You agree not to modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate any such material without the written consent of the Company.

Trademarks, service marks, associated logos, related names, product and service names, designs, and slogans on the Site are trademarks of the Company.

Representations and warranties. Limitation of liability

You represent and warrant that:

The account, order, and payment method information you supply to us or our Payment Processor, as applicable, is true, correct, and complete.
You are duly authorized to use such a payment method for the purchase.
You will pay any charges that you incur in connection with the Services, including any applicable taxes.
Charges incurred by you will be honored by your payment method company.
You will not allow anyone else to use your account and will not transfer your password to anyone else.
You will report to us any unauthorized or prohibited access or use of your account.

Once you have submitted your Order or Payment, you acknowledge and agree to the following statements:

Your use of the services is at your own risk. The Services are provided on an “as is” and “as available” basis. We disclaim all warranties, representations, and conditions other than those expressly set out in these Terms.
Our Services and Products are solely intended for research, reference, or learning purposes.
Other than a conservative number of printed copies for personal and educational use, the distribution, publication, transmission, modification, display, or derivative works shall not be created from the final Product delivered by the Company without prior written consent.
Authorship rights and ownership of all Products from our Experts are automatically transferred to the Company and/or its Partners. You, the Customer, agree to destroy any delivered Products from the Company after your research/reference purposes for the Product have been met. No copies for redistributive purposes are allowed, nor are our Products to be used elsewhere without proper consent or citation.
Our Company makes no warranties or representations regarding our Site. This includes, without any limitation, a warranty of merchantability or suitability for a non-infringement, particular purpose, or any other implied guarantee or warrant that arises from the performance or deal encompassing trade.
Our Company does not guarantee that our operation will run error-free. We are not responsible for any repercussions from any errors on our Site.
Our Company disclaims all liability in connection with any interactions, correspondence, transactions, and other dealings that you have with any third parties, including without limitation Experts found on or through the Site are solely between you and the third party (including issues related to the content of third-party advertisements, payments, services, warranties (including product warranties), privacy and data security, and the like.
Under no circumstances will we be liable for any loss or damage caused by your reliance on the information in any content on this Site. It is your responsibility to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, or other content available through this Site.
Under no circumstance will the Company be made responsible or liable for any direct, indirect, punitive, incidental, consequential, or special damages that arise from or are in any way related to the use of this Site.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions the above limitations and exclusions may not apply. In such states or jurisdictions, Company’s liability is limited to the extent permitted by law, thereby minimizing Company’s liability to you to the lowest amount permitted by applicable law.
Our Company is not liable or responsible for any results generated through the use of the Site. We provide no warranty of any kind, either express or implied.
Our Company does not provide any warranties or guarantees regarding any Expert’s professional accreditation, registration, license or permit.

Content

The Content may contain typographical errors, other inadvertent errors, or inaccuracies. We reserve the right to make changes to document names and content, descriptions or specifications of products or services or other information without obligation to issue any notice of such changes.

You may view, copy, download, and print Content that is available on this Site or through the Services, subject to the following conditions:

The Content may be used solely for internal informational purposes. No part of this Site or its Content may be reproduced or transmitted in any form, by any means, electronic or mechanical, including photocopying and recording for any other purpose; The Content may not be modified; сopyright, trademark, and other proprietary notices may not be removed.

Nothing contained on this Site should be construed as granting, by implication or otherwise, any license or right to use this Site or any Content displayed on this Site, through the use of framing or otherwise, except: as expressly permitted by these Terms; or with our prior written permission or the permission of such third party that may own the trademark or copyright of material displayed on this Site.

Investigations

We reserve the right to investigate any and all reports, complaints, and claims and prosecute violations of the law or otherwise suspected misconduct to the fullest extent of the law.

Without limiting the foregoing, you acknowledge that the Company has the right, but not the obligation, at any time and without prior notice, to monitor access to or use of the Site or Services by any Customer, if we believe in good faith that it is reasonably necessary.

You agree to cooperate with and assist the Company or its representative in good faith, in any such investigations, including by providing us with such information as we may reasonably request.

When an issue arises, we reserve the right to consider the Customer’s performance history and the specific circumstances in applying our policies to determine how strictly to enforce such policies in an effort to achieve a fair outcome for all parties involved.

Scope of service

We may alter, suspend, or discontinue our Site or the Services in whole or in part, at any time and for any reason, without notice. The Services may also periodically become unavailable due to maintenance or malfunction of computer equipment or for other reasons.

We may provide access to third-party services and products from time to time.

Experts

The Services do not constitute an employment service and the Company does not serve as an employer of any Expert. Experts may use the Site only for the purpose of providing educational services subject to these Terms.

As such, the Company will not be liable for any tax or withholding, including but not limited to unemployment insurance, employer’s liability, workers’ compensation insurance, social security, or payroll withholding tax.

The Services provide connection to Experts who are willing to be engaged by Customers as independent contractors.

Each Expert controls the methods, materials, content, and all aspects of the Expert's educational services.

Customers are responsible for selecting the right Expert for their needs. Customers should review and investigate each Expert's self-reported credentials, education, and experience, as well as reviews from other Customers.

Notification

Unless you otherwise indicate in writing, the Company will communicate with you by email. You consent to receive communications from us electronically, and you agree that these electronic communications satisfy any legal requirement that such communications be in writing. You will be considered to have received a communication when we send it to the email address you have provided to the Company on this Site or when we post such communication on this Site.

You should keep your email address updated, and you should regularly check this Site for postings. If you fail to respond to an email message from the Company regarding a violation, dispute, or complaint within 2 (two) business days, we will have the right to terminate or suspend your account.

To stop receiving specific communications from the Company, please, submit a notification to us by email at hk.support@develux.com in order to change the types and frequency of such communications.

Indemnification

You agree to indemnify and hold the Company, its subsidiaries, affiliates, officers, directors, employees, and independent contractors, and any third parties providing content or services included in the Services harmless from any claim or demand (including, but not limited to, reasonable legal fees) made by any third party due to or arising out of your use of the Services.

Privacy

Data processing is governed by our Privacy Policy. As part of providing you the Services, we may need to provide you with certain communications, such as service announcements and administrative messages. These communications are considered part of the Services, which you may not be able to opt-out from receiving.

Termination

We reserve the right to suspend or terminate your ability to use our Services even when you have paid the full amount of the information initially provided for registration on our Services or that is later subsequently modified, contains false or misleading information, conceals or omits any information we consider relevant; if you do not cooperate throughout the ordering process; if we suspect that you are involved in any fraudulent transactions; if we detect rude or inappropriate behavior, abuse of Experts or Company team.

Any attempt to undermine or cause harm to the Site’s server or its Customers is strictly prohibited and will be subject to automatic account deactivation. This includes spamming, the transmission of malware and viruses, Trojan horses, or linking the sites and files that contain or distribute them.

The Company will be the sole arbiter as to what constitutes a violation of the agreement.

Governing law

These Terms shall be governed and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Severability

If any provision of these Terms is held invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of these Terms is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

Contact us

Please also feel free to contact us if you have any questions about these Terms.

E-mail us at hk.support@develux.com

Updated: Jan 18, 2024