The Website serves as a platform for Experts and Customers to engage in contracts and obtain services, and the Company is not a party to such agreements. We do not monitor transactions between Experts and Customers, but we offer a Refund Policy to ensure customer satisfaction.
We strive to be transparent with our policy, and refunds may be granted in certain situations. For instance, if an Expert has not yet been assigned, a full refund will be issued. In the case of late cancellation, the refund amount varies from 100% to 70% depending on the stage of the order process. If the work has already been completed, a Disputed Claim will be investigated, and the refund amount will be determined by our Quality Assurance department.If an order is completed after the initial deadline has passed, the Customer may be eligible for a partial refund. However, no refund can be granted if the late delivery is due to the Customer's failure to provide necessary information for order completion.In cases where a Customer disputes the quality of the work, the Quality Assurance Department will conduct an investigation, and the refund claim will be approved or denied based on the result. If a Customer accidentally places a duplicate order, they can request a full refund, provided an Expert has not yet been assigned. If two invoices are received for the same order, the Customer must contact us immediately, and a full refund will be processed for the extra charge.
To claim a refund based on the originality of the work, the Customer must provide a clear report from a reputable service with evidence.